Veg.and.Pepper Terms & Conditions
Last updated: June 2025
Welcome to vegandpepper.co.uk. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with and be bound by the following terms.
1. About Us
Veg.and.Pepper is a UK-based wellness brand offering plant-based superfoods, including powders and fresh juices, to support everyday health and wellbeing. We are committed to transparency, simplicity, and helping you prioritise your health without the overwhelm.
Company Name: Advaita Healthfoods Ltd t/a The VegandPepper (registered in England & Wales)
Contact: support@vegandpepper.co.uk
2. Product Information
Our products are intended to support general wellbeing but are not intended to diagnose, treat, cure, or prevent any disease. Always consult your GP or a qualified health professional before starting any new supplement, especially if you are pregnant, breastfeeding, or taking medication.
3. Pricing & Payments
All prices are listed in GBP and include VAT (where applicable). We accept payments via secure third-party processors (e.g., debit/credit card, PayPal). Prices are subject to change without notice.
4. Shipping & Delivery
We ship across the UK using trusted courier partners. Delivery timeframes are:
- Superfood Powders: 2–5 business days
- Fresh Juices: Dispatched with chilled packaging (pre-selected delivery days)
Important: Perishable goods (like juices) must be refrigerated immediately upon delivery. We are not responsible for items that spoil due to missed deliveries or delayed collection.
5. Returns & Refunds
Superfood Powders:
We accept returns of unopened, sealed items within 14 days of delivery. Return postage is at the buyer’s expense unless the product is faulty.
Fresh Juices:
Due to food safety regulations, we cannot accept returns of perishable items unless they are faulty or damaged. If your juice arrives spoiled, leaking, or warm, please notify us within 24 hours of delivery with a photo for review.
For full details, visit our Returns & Refunds page.
6. Subscription Terms
If you subscribe to a recurring plan:
- Your subscription will auto-renew based on your selected frequency.
- You can pause, skip, or cancel anytime via your account.
- You will be billed automatically prior to dispatch.
7. Intellectual Property
All content, design, logos, images, product names, and brand assets on vegandpepper.co.uk are the intellectual property of Advaita Healthfoods Ltd t/a The VegandPepper. Use or reproduction without express permission is prohibited.
8. Limitation of Liability
Advaita Healthfoods Ltd t/a The VegandPepper is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or services. Use our products as directed and consult with a healthcare provider as needed.
9. Website Use
You agree not to misuse the site in any way, including unauthorised access, scraping, or interfering with its normal function. We reserve the right to suspend or terminate access at any time.
10. Privacy Policy
We value your privacy and handle your personal data in accordance with UK GDPR. For more details, see our Privacy Policy.
11. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will take effect from the date they are posted. The current version will always be available on this page.
12. Contact Us
For any questions regarding these terms or our products, email:
support@vegandpepper.co.uk
Frequently Asked Questions (FAQ)
Q: Are your products vegan and gluten-free?
A: Yes! All Veg.and.Pepper blends are 100% vegan and naturally gluten-free.
Q: How do I use your superfood blends?
A: Simply add a scoop to smoothies, water, or juice. Check product labels for serving suggestions.
Q: Can I return a product?
A: Yes—unopened powders can be returned within 14 days. Unfortunately, we cannot accept returns on fresh juices unless damaged or faulty.
Q: How long will my delivery take?
A: Powders are delivered in 2–5 business days. Fresh juices are delivered on designated days with chilled packaging.
Q: Can I manage my subscription?
A: Absolutely. You can pause, skip, or cancel anytime via your account.
Q: Where do you ship?
A: We currently ship within the UK only.
Q: How should I store my products?
A: Powders should be kept in a cool, dry place. Juices must be refrigerated immediately and consumed by the date on the bottle.
Still have a question?
Email us at support@vegandpepper.co.uk and we’ll get back to you within 48 hours.